Last Updated: June 27, 2026

At Danselle we want you to love every piece you wear in and out of the studio. We understand that finding the perfect fit is essential for every dancer, and we are committed to making the returns and exchange process as simple as possible. Please read this policy carefully before making a purchase.

1. RETURN WINDOW

You have thirty (30) days from the date you receive your order to initiate a return or exchange for eligible items. Returns or exchange requests submitted after the 30-day window will not be accepted.

The return window begins on the date of delivery as indicated by the shipping carrier's tracking confirmation, not the date of purchase.

2. ELIGIBILITY REQUIREMENTS

To be eligible for a return or exchange, items must meet ALL of the following conditions:

1. Items must be in their original, unworn condition. You may try items on briefly, as you would in a fitting room, but items must not show any signs of extended wear, use in class, rehearsal, or performance.

2. All original tags, labels, and hygiene liners (where applicable) must be attached and intact.

3. Items must be free of makeup, deodorant, perfume, body lotion, sweat stains, pet hair, or any other marks or odors.

4. Items must be returned in their original packaging, including any garment bags, shoe boxes, or protective wrapping.

5. Pointe shoes and ballet slippers must not have been broken in, sewn (no ribbons, elastic, or darning), or worn on any surface. Soles must be clean and unmarked.

We inspect all returned items upon receipt. Items that do not meet the above conditions will be returned to the customer at their expense, and no refund or exchange will be issued.

3. NON-RETURNABLE ITEMS

The following items are FINAL SALE and cannot be returned, exchanged, or refunded, except in the case of manufacturing defects:

3.1 Hygiene-Sensitive Items

For the health and safety of all our customers, the following items cannot be returned once the sealed packaging has been opened:

• Tights and stockings (convertible, footed, footless, stirrup, or fishnet).

• Undergarments, including dance belts, briefs, thongs, and body liners.

• Bras, including sports bras and dance bras.

• Hygiene liners and adhesive products.

• Hair accessories that have been opened or used.

• Toe pads, toe spacers, and foot care products.

3.2 Custom and Made-to-Order Items

All custom performance costumes, made-to-order garments, and items produced based on your specific measurements or design specifications are non-returnable and non-refundable. This includes any item that has been altered, customized, embellished, or personalized per your request.

Exception: Custom items with verifiable manufacturing defects (see Section 6 below) will be repaired or replaced at no additional cost.

3.3 Other Non-Returnable Items

• Items marked as "Clearance," "Final Sale," or "Last Chance" at the time of purchase.

• Gift cards.

• Downloadable products (measurement guides, digital patterns).

• Items purchased during promotional events specifically marked as non-returnable.

• Items that have been altered, hemmed, dyed, or modified in any way after delivery.

4. HOW TO INITIATE A RETURN OR EXCHANGE

To start a return or exchange, please follow these steps:

1. Contact our team by email at manufacturatejadaperez@gmail.com with the subject line "Return Request - [Your Order Number]." Include your order number, the item(s) you wish to return or exchange, and the reason for the return.

2. Our team will review your request and respond within three (3) business days with return authorization and shipping instructions.

3. Package the item(s) securely in the original packaging, including all tags and accessories. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for items lost or damaged during return transit.

4. Ship the item(s) to the return address provided in our return authorization email.

5. Once we receive and inspect the returned item(s), we will notify you by email whether your return has been approved or rejected. If approved, your refund or exchange will be processed.

Please do not send returns without first obtaining return authorization. Unauthorized returns may be refused or returned to sender.

5. RETURN SHIPPING COSTS

5.1 Defective or Incorrect Items

If you received a defective or incorrect item, we will cover the return shipping costs. Please contact us within seven (7) days of receiving the item, and we will provide a prepaid return label or reimburse your return shipping costs.

5.2 All Other Returns

For all other returns (wrong size, change of mind, style preference, etc.), the customer is responsible for all return shipping costs. We recommend using a trackable and insured shipping method, as we cannot be responsible for items that are lost or damaged during return shipping.

Original shipping charges are non-refundable, except in cases where we shipped the wrong item or a defective product.

5.3 International Returns

International customers are responsible for all return shipping costs, customs duties, and any fees associated with returning items. We are not responsible for items delayed, lost, or held by customs during the return process. Return shipments must include a customs declaration identifying the contents as "Returned Merchandise" to help avoid additional duties.

6. DEFECTIVE PRODUCTS

We take pride in the quality of our handcrafted products. If you receive a product with a manufacturing defect, please contact us within seven (7) days of receiving the item. We define manufacturing defects as:

• Broken or non-functional zippers, snaps, hooks, or closures.

• Detached or unraveling seams that were not caused by wear.

• Missing or incorrectly placed embellishments or components.

• Fabric tears, holes, or stains that were present at the time of delivery.

• Significant color discrepancies from the product listing (beyond normal screen variation).

• Incorrect size received (different from what was ordered).

• Wrong item received.

When reporting a defect, please include:

• Your order number.

• Clear photographs showing the defect.

• A brief description of the issue.

For confirmed manufacturing defects, we will, at our discretion, repair the item, send a replacement, or issue a full refund, including any applicable return shipping costs.

Please note: The following are NOT considered defects and are not covered under this policy:

• Minor variations in color, stitching, or embellishment placement inherent to handcrafted products.

• Normal wear and tear, including pilling, fading, or stretching from regular use.

• Damage caused by improper care, washing, or storage (please follow our care instructions).

• Damage caused by alterations or modifications made after delivery.

• Sole markings on shoes from use on any surface.

7. REFUNDS

7.1 Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase:

• Credit/debit card payments: refunded to the original card.

• PayPal payments: refunded to your PayPal account.

• Shop Pay and other digital wallet payments: refunded to the original wallet.

7.2 Refund Processing Time

Once your return is received and inspected (typically within seven (5) business days of receipt), we will send you an email notification regarding the approval or rejection of your refund.

Approved refunds are processed within five (5) business days of approval. Please note that it may take an additional fifteen (15) business days for the refund to appear on your statement, depending on your bank or payment provider.

7.3 Refund Amount

Refunds are issued for the product price only. Original shipping charges are non-refundable unless the return is due to our error (defective or incorrect item). Any applicable restocking fees will be deducted from the refund amount.

8. EXCHANGES

We offer exchanges for eligible items subject to availability. Exchanges are available for a different size or color of the same item.

If you need your replacement item quickly, we recommend placing a new order for the desired item and returning the original item for a refund. This ensures the fastest possible delivery of your replacement.

Exchange shipping costs follow the same structure as returns: we cover shipping for defective or incorrect items; the customer is responsible for shipping costs in all other cases.

If the exchanged item has a different price, you will be charged or refunded the difference.

9. SALE AND PROMOTIONAL ITEMS

Items purchased on sale or with a promotional discount code may be returned for a refund of the amount actually paid (the discounted price), not the original retail price.

Items specifically marked as "Final Sale," "Clearance," or "Non-Returnable" at the time of purchase are not eligible for return, exchange, or refund under any circumstances, except for verified manufacturing defects.

10. GIFT PURCHASES

If an item was marked as a gift at the time of purchase and shipped directly to the recipient, the recipient may receive a store credit for the value of the returned item. The original purchaser will be notified.

If the gift was not marked as a gift at the time of purchase, or was shipped to the purchaser first, the refund will be issued to the original purchaser's payment method.

11. CONTACT US

If you have any questions about our Returns & Exchanges Policy, need assistance with a return, or need to report a defective product, please contact us:

Danselle

Operated by: Empresa de Manufactura Tejada Pérez SRL.

Email: manufacturatejadaperez@gmail.com

Subject line: "Return Request - [Your Order Number]"

Our customer service team is available Monday through Friday from 8:00 AM - 5:30 PM (Atlantic Standard Time, UTC-4) and will respond to all inquiries within three (3) business days.

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