RETURNS & EXCHANGES POLICY

Last Updated: August 8, 2026

At Danselle we want you to love every piece you wear in and out of the studio. Because every garment is cut and sewn by hand in our own workshop, and because dancewear is intimate, close-to-body apparel, all sales are final. Please read this policy carefully before purchasing, and use our size guide or contact our team if you have any doubt about fit.

1. ALL SALES ARE FINAL

All Danselle products are sold as final sale. We do not accept returns, exchanges, size changes, or store credit for reasons of fit, preference, or change of mind.

This includes, without limitation:

  • The garment does not fit as expected, or a different size is needed.

  • Change of mind, duplicate orders, or an item that is no longer needed.

  • The color looks different on screen than in person.

  • A recital, audition, exam, or class that changed date or was cancelled.

  • Delays caused by the courier or by an incorrect address provided at the time of purchase.

The only exceptions are those set out in Section 3.

2. WHY OUR SALES ARE FINAL

Leotards, skirted leotards, tutus, and fitted dancewear are worn directly against the body. Once a garment has been tried on and has left our workshop, we cannot return it to inventory under any hygiene standard we are willing to stand behind.

Our size guide is available on every product page, and our team will personally help you choose the right size at no cost — see Section 8.

3. WHAT WE ALWAYS MAKE RIGHT

Final sale never means you carry the cost of our mistake. We will repair, replace, or refund an item in the following cases:

  • Manufacturing defect — as defined in Section 6.

  • Incorrect item received — a different style, size, or color than shown on your order confirmation.

  • Missing item — an item paid for that was not included in your package.

  • Damage in transit — the item arrived torn, stained, crushed, or otherwise damaged during shipping.

Custom costumes and made-to-order garments are also covered under this section: custom items with verifiable manufacturing defects, or that deviate from the specification sheet you approved in writing, will be repaired or replaced at no additional cost.

4. CLAIM WINDOWS

  • Incorrect item, missing item, or damage in transit: within seventy-two (72) hours of delivery.

  • Manufacturing defect: within fifteen (15) calendar days of delivery, with the item unworn, unwashed, unaltered, and with all original tags attached.

The claim window begins on the delivery date shown by the courier’s tracking confirmation, not the purchase date. Claims submitted after these windows cannot be accepted.

5. HOW TO FILE A CLAIM

  1. Contact our team by email at manufacturatejadaperez@gmail.com with the subject line "Claim - [Your Order Number]".

  2. Include your order number, a description of the issue, and clear photographs showing the defect or damage, the interior label, and the shipping box if the damage is transit-related.

  3. We recommend filming a short, uninterrupted video as you open your package. It protects both of us and significantly speeds up any claim.

  4. Our team will review your request and respond within five (5) business days with a decision and, if approved, return authorization and shipping instructions.

  5. Do not ship anything back before receiving written return authorization. Unauthorized returns may be refused or returned to sender.

6. DEFECTIVE PRODUCTS

We take pride in the quality of our handcrafted products. We define manufacturing defects as:

  • Broken or non-functional snaps, hooks, or closures.

  • Detached or unraveling seams not caused by wear.

  • Faulty, twisted, or improperly attached elastic.

  • Missing or incorrectly placed trims or components.

  • Tears, holes, or stains in the fabric present at the time of delivery.

  • Lining defects.

  • Significant color discrepancies from the product listing, beyond normal screen variation.

  • Incorrect size received, different from what was ordered.

  • Wrong item received.

For confirmed manufacturing defects, at our discretion we will repair the item, send a replacement, or issue a full refund, including any applicable return shipping costs.

The following are NOT considered defects and are not covered under this policy:

  • Minor variations in color, stitching, or trim placement inherent to handcrafted products.

  • Normal wear and tear, including pilling, fading, thinning of the fabric, or elastic stretching from regular use in class, rehearsal, or performance.

  • Damage caused by improper care, washing, or storage. Our garments require hand washing in cold water with mild soap — no bleach, no fabric softener, no washing machine, no dryer, no direct ironing.

  • Chlorine, pool, or hot tub exposure.

  • Color transfer from other garments, body lotions, self-tanner, or makeup.

  • Snags, cuts, or tears caused by jewelry, nails, floors, props, or costume hardware.

  • Damage caused by alterations, hemming, dyeing, or repairs performed after delivery by anyone other than our workshop.

7. RETURN SHIPPING COSTS AND REFUNDS

7.1 Return Shipping

When a claim under Section 3 is approved, we cover all return shipping costs. We will provide a prepaid return label or reimburse your return shipping cost. Since we do not accept preference-based returns, there is no other circumstance in which you would need to ship an item back to us.

7.2 Refund Method

Approved refunds are issued to the original payment method used at the time of purchase:

  • Credit or debit card payments: refunded to the original card.

  • PayPal payments: refunded to your PayPal account.

  • Shop Pay and/or other digital wallet payments: refunded to the original wallet.

7.3 Refund Processing Time

Once the returned item is received and inspected — typically within five (5) business days of receipt — we will send you an email notification regarding the approval or rejection of your refund. Approved refunds are processed within five (5) business days of approval. Please note it may take an additional fifteen (15) business days for the refund to appear on your statement, depending on your bank or payment provider.

7.4 Refund Amount

For claims approved under Section 3, we refund the full product price and the original shipping charges. We do not apply restocking fees.

8. WE HELP YOU CHOOSE THE RIGHT SIZE

Since we cannot accept size exchanges, sizing help is free and unlimited before you order. Check the size guide on every product page and follow our measuring instructions. If you have any doubt at all, write to us at manufacturatejadaperez@gmail.com or message us on WhatsApp at +1 829 375 6658 and a member of our team will help you choose.

9. ORDER CANCELLATIONS AND CHANGES

You may cancel or modify an order within two (2) hours of placing it, provided it has not yet entered production or been handed off to the courier. Write to us immediately at manufacturatejadaperez@gmail.com with the subject line "Cancellation - [Your Order Number]".

After that window, or once the order is in production or in the courier’s hands, it cannot be cancelled, modified, or refunded. Custom costume orders cannot be cancelled once production has begun.

10. SALE, PROMOTIONAL, AND GIFT PURCHASES

All items, including those purchased on sale or with a promotional discount code, are final sale under this policy. Gift cards and any downloadable products are non-refundable.

If an item was purchased as a gift and shipped directly to the recipient, any refund approved under Section 3 will be issued to the original purchaser’s payment method, and the original purchaser will be notified.

11. YOUR RIGHTS UNDER DOMINICAN LAW

Nothing in this policy limits or waives the rights granted to you as a consumer under Law No. 358-05 on the General Protection of Consumer or User Rights of the Dominican Republic, or your right to file a complaint with Pro Consumidor (Instituto Nacional de Protección de los Derechos del Consumidor). Our final sale policy governs preference-based returns; it does not displace the legal warranty covering defective or non-conforming goods.

12. CONTACT US

If you have any questions about this policy, need help with a claim, or need to report a defective product, contact us:

Danselle

Operated by: Empresa de Manufactura Tejada Pérez SRL

Email: manufacturatejadaperez@gmail.com

Subject line: "Claim - [Your Order Number]"

Phone: +1 829 375 6658

Address: Calle San José #17A, Zona Industrial de Herrera, 11113, Santo Domingo, Distrito Nacional, República Dominicana

Our customer service team is available Monday through Friday from 8:00 AM to 5:30 PM (Atlantic Standard Time, UTC-4) and will respond to all inquiries within five (5) business days.

Approved returns must be shipped to the address above. Please do not send any item without prior written authorization.