SHIPPING POLICY

Last Updated: June 27, 2026

At Danselle, we strive to get your favorite dancewear to you as quickly and safely as possible. Below you will find all the information about our shipping methods, timeframes, and costs.

1. Shipping Destinations

We currently ship to the following destinations:

  • United States (all 50 states and territories).

  • Puerto Rico.

  • Canada.

  • Latin American and Caribbean countries.

  • European Union and United Kingdom.

If your country does not appear as an option during checkout, it means we are currently unable to ship to that location. Contact us and we will evaluate whether we can make special arrangements.

⚠️ ACTION REQUIRED: Confirm and adjust this list based on the countries you actually want to cover.

2. Processing Time

Processing time is the period between when you receive your order confirmation and when the package is handed off to the shipping carrier. This time does NOT include shipping transit time.

2.1 Standard Catalog Items

Standard items (leotards, tights, training wear, and accessories) are processed within three to five (3–5) business days after payment confirmation.

2.2 Custom Performance Costumes

Custom costumes require additional production time as they are handcrafted to your specifications. Estimated production timelines are communicated when your order is confirmed and vary depending on design complexity and current order volume. You will be notified by email when your costume is completed and ready to ship.

2.3 Peak Season

During high-demand seasons (recital season, Nutcracker, competitions), processing times may be extended. If you have a deadline for an event, we recommend placing your order at least three (3) weeks in advance for standard items and six to eight (6–8) weeks for custom costumes.

Business days are Monday through Friday, excluding holidays in the Dominican Republic. Orders placed after 2:00 PM (Dominican Republic time, AST) or during weekends/holidays are processed the next business day.

⚠️ ACTION REQUIRED: Adjust the cutoff time (2:00 PM) based on your actual operation.

3. Shipping Methods and Costs

Shipping costs are calculated automatically at checkout based on the weight, dimensions, and destination of your order.

⚠️ ACTION REQUIRED: Complete with your actual shipping rates. Example structure:

⚠️ Standard Shipping to U.S.: $X.XX USD (7–14 business days)

⚠️ Express Shipping to U.S.: $X.XX USD (3–5 business days)

⚠️ International Shipping: From $X.XX USD (10–25 business days)

⚠️ Free Shipping: On orders of $XXX USD or more (U.S. only)

4. Order Tracking

Once your order has been handed off to the shipping carrier, you will receive an email with your tracking number and a link to track your package in real time. If you do not receive this email within 5 business days of your purchase, please check your spam folder or contact us.

Please note that tracking information may take 24 to 48 hours to update after the carrier picks up the package.

5. Taxes, Duties, and Customs Charges

The prices displayed on our website do NOT include import taxes, customs duties, VAT, or any other charges that may be imposed by your country's customs authorities. These charges are determined by your country's customs office and are the sole responsibility of the buyer.

By placing an international order, you agree that:

  • You are responsible for researching and paying all applicable taxes and duties in your country.

  • We have no control over customs charges and cannot predict their amount.

  • We will not issue refunds for packages refused or abandoned at customs due to the buyer's refusal to pay duties.

  • Delays caused by customs processing are beyond our control.

6. Lost, Damaged, or Delayed Shipments

6.1 Damaged Package

If your package arrives with visible damage, we ask that you:

  1. Take photographs of the damaged package AND the damaged product before discarding any packaging.

  2. Contact us within seven (7) days of delivery with your order number and photographs.

  3. Our team will evaluate the case and offer you a reshipping or full refund.

6.2 Lost Package

If tracking shows the package as delivered but you have not received it, we recommend checking with neighbors, your building's front desk, or your local post office. If after 48 hours you cannot locate it, contact us and we will open an investigation with the carrier.

If tracking shows the package is in transit but has exceeded the estimated delivery time, please allow five (5) additional business days before contacting us, as carriers may experience operational delays.

6.3 Incorrect Address

It is your responsibility to provide a correct and complete shipping address at the time of purchase. We are not responsible for packages shipped to incorrect addresses provided by the buyer. If the package is returned to us due to an incorrect address, we will contact you to verify the information. The cost of reshipping will be the buyer's responsibility.

7. Modifications and Cancellations

Once an order has been processed and handed off to the shipping carrier, we cannot modify the shipping address or cancel the order. If you need to make changes, contact us as soon as possible after placing your order and we will do our best to accommodate your request before the order ships.

Custom costume orders cannot be cancelled once production has begun, in accordance with our Returns & Exchanges Policy.

8. Contact Us

If you have questions about the shipping of your order, contact us:

La Casa de la Danza

Email: manufacturatejadaperez@gmail.com

Subject: "Shipping Inquiry - [Your Order Number]"

⚠️ ACTION REQUIRED: Add your phone number and customer service hours here.